Returns & Refunds

At DressPro Duffel, we want you to feel confident and satisfied with every purchase. Our goal is to make returns and refunds as straightforward as possible. Please read through our Returns and Refunds Policy below to understand the process and what you can expect if you ever need to make a return.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee at DressPro Duffel. This means that within 30 days of receiving your product, you can reach out to us to initiate a return and receive a refund.

How to Start a Return

Starting a return is easy. Just follow these steps:

  1. Visit our Start a Return page.
  2. Fill out the form at the top of the page.
  3. That’s it! 🙂
    Within 24-48 hours, you’ll receive an email with a return label and the return address.

Return Shipping and Processing

Once you receive the return label, drop off the package at a local postal service point. After we receive your package, please allow up to 10 business days for your return to be processed.

Refunds

If your return is approved and meets all return conditions, your refund will be issued within 2 business days via your original payment method.

Return Conditions

To qualify for a return, please ensure the following:

  • The product and packaging must be completely undamaged and free from any signs of use, such as scratches or stains.
  • If the product is damaged or if the packaging shows more wear than necessary for testing, we reserve the right to deduct an amount for any decrease in the product’s value.

At DressPro Duffel, we are committed to ensuring your satisfaction and stand behind the quality of our products. If you have any questions about our Returns and Refunds Policy, please don’t hesitate to contact us.

Contact Information:
For any return inquiries, please reach out to our customer service team at info@dressproduffel.com.

Last updated on: 30-10-2023