Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! Here, you’ll find answers to the most common questions about our products, orders, shipping, warranty, and more.If you still have any other questions, please feel free to contact us, and we’ll be happy to assist you.

Placing an Order

Currently, you can pay with:

  • AMEX
  • VISA
  • Mastercard
  • UnionPay
  • PayPal
  • Google Pay
  • Apple Pay

You can test our products after purchasing them from our webshop as soon as they arrive at your home. This allows you to assess how our product works. If it doesn’t meet your expectations, you can take advantage of our 30-day cooling-off period. Please read our Return Policy on the “Return & Refunds” page.

Delivery

At DressPro Duffel, we always offer free shipping. So, no need to worry about high shipping costs!

Orders placed before 11:59 PM will be processed the following business day. Processing time is typically 1-2 business days.On average, orders are delivered within a maximum of 9 days after ordering.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking code. This code allows you to monitor the current status of your order, keeping you informed from the moment it is shipped until delivery.

We strive to deliver your order safely and on time. However, during busy periods, there may be slight delays. If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us. We’re always here to help.

Warranty

Yes, all DresspPro Duffel  products come with a 1-year warranty. This ensures that you receive not only high-quality bags but also peace of mind regarding your purchase.

Returns

We prioritize customer satisfaction. If you are not completely satisfied with your purchase, you may return the product within 30 days for a full refund. Please refer to our Return Policy page for more details.

Returning your order is super simple and can be done within minutes. Please visit our “Return & Refunds” page for detailed instructions and to read the terms and conditions.

General Questions

To stay up-to-date, you can follow us on social media or visit our website regularly for the latest news and exclusive offers.

Our bags are crafted with high-quality materials and meticulous attention to detail. We work with skilled artisans who follow ethical manufacturing practices, ensuring that each bag meets our rigorous standards for durability and style.

Yes, sustainability is important to us. We prioritize eco-friendly materials and processes in the production of our bags, ensuring minimal impact on the environment while maintaining high quality.

If you’ve read through all the FAQs and still can’t find the answer to your question, or if you need further assistance, please don’t hesitate to reach out to us. You can get in touch with us through our contact page, and we’ll be happy to help you personally.